The lower rate must be in U.S. dollars and found online for the same cruise you purchased through our site, at a rate you are eligible to receive, and available for booking at the time you contact us. Our 110% Best Rate Guarantee applies only to rates available to the general public. It does not apply to consolidator, group, incentive, interline, meeting, or convention rates that are not available to the general public. 110% Best Rate Guarantee applies only to the cost of the cruise (including port charges). Promotional packages, group deals, air or land components, shipboard credit, transfers, pre- or post-cruise hotel stays, and shore excursions are not eligible. Taxes and fees, which vary by itinerary, are not included. Cruise411.com reserves the right to refuse the refund should you not be able to provide us with positive proof of a competitor's lower price. Cruise411.com reserves the right to refuse the refund for any errors in prices by the competition. If your refund request is approved, the credit card used to purchase your cruise will be credited 110% of the price difference within 7-10 business days of final approval. Cruise411.com reserves the right to modify or cancel the 110% Best Rate Guarantee at any time without prior notice or liability to you.