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About Your Ship: Celebrity Infinity
About Your Ship: Celebrity Infinity
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Overall Rating:
About the Reviewer:
Age:
65+
Cruise Experience:
7+ cruises
Traveler Type:
Family w/young children
Stateroom Type:
Suite
Very Good cruise
by Reta Z from Georgia
Sailing date:
Jun 2009
Pros:
The customer service, staff quality
Cons:
Liked everything
The ship is typical of what we expected from Celebrity, having sailed with them for more than 12 cruises. The staff was very attentive, room service very good and food was good. Not as good perhaps as it was a few years ago, but that is true on almost all the ships we have sailed on.
Ship Details:
Ship Quality
Dining/Food
Stateroom Quality
Ship Staff Quality
Entertainment & Activities
Children's Programs
0
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Overall Rating:
About the Reviewer:
Age:
30 - 49
Cruise Experience:
First cruise
Traveler Type:
Family w/older children
Stateroom Type:
Balcony
Definitely a work in progress
by A Traveler from Denver, CO
Sailing date:
Jul 2009
Pros:
The scenery and excursions
Cons:
The guest relations staff was awful
I enjoyed the ship and all of the lounges available for whale watching. The Oceanview Lounge was wonderful and we met some great people while enjoying amazing scenery. The issue I had was with the guest relations staff. A gift that was pre-ordered through Celebrity online did not arrive on time. The guest relations staff was totally unresponsive. The said they were sorry, but there was nothing they could do....isn't doing something for the guest your JOB! The poor treatment ruined our gift and put a damper on the rest of the trip. I thought a cruise was where you were you special attention, not told to go away. The food on this cruise was very average. It was inventive, but did not taste good. I eat a lot of "fancy food", and enjoy it, but not on this cruise. Overall the Alaskan Inside Passage cruise is beautiful, but I will not cruise with Celebrity again.
Ship Details:
Ship Quality
Dining/Food
Stateroom Quality
Struggled to get ice on a daily basis. If they are going to hide the ice machine, you would think they would keep the ice bucket full. Not the case.
Ship Staff Quality
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Entertainment & Activities
7
out of
10
people found this review helpful.
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